Compliance
Registered ILA Scotland learning providers must agree to comply with the scheme’s Operational Rules and will be required to sign two legal Agreements - the Learning Provider Registration Agreement (LPRA) and the Learning Provider Payment Agreement (LPPA).
The scheme rules and additional guidelines (including ILA Scotland Supplementary Guidance, Marketing Guidelines and Quality Guidelines) provide the basis both for monitoring compliance and for measuring how effective a learning provider has been in providing learning of the required quality.
Compliance will be monitored in a number of ways, including but not limited to:
- contact with certificating bodies to verify quality standards
- regular and ad hoc audits, including site visits to your premises
- learner follow-up surveys
- review of your key operational information such as learner numbers, and relevant retention, course completion and progression rates
- monitoring of data quality submitted to the ILA Scotland Database
- investigation and review of formal complaints submitted as part of the ILA Scotland complaints process
- review of complaints and learner feedback relating to your provision of ILA Scotland-funded learning.
The Quality Guidelines will provide you with an overview of the compliance requirements and the quality assurance framework for ILA Scotland.